Returns – (Love Unique Home & Gifts)
Returns have never been easier at Love Unique Home & Gifts! We accept returns on all Love Unique Home unwanted gifts only, however we do include as much detail, including sizes on our website. But if you do not wish to keep you order you please follow these simple and easy stages!
1. Re-pack your item(s) in the original packaging, or in a secure, waterproof package.
3. Return your package via the Post Office, get a receipt if you wish, however using our returns label will notify us its on its way back!
Please note: The return of an unwanted gift cost £2.99 for both postage there and back which will be deducted from your refund. This will be a total cost of £5.98.
SALE Items – Non Refundable
Please note that sale items are non returnable unless they are damaged or faulty. If a sale item is returned strictly within the 14 day time frame, an individual coupon will be provided for you to use on our website. A refund will not be issued for you under any circumstances. You will have 6 months to use your provided coupon code.
Please note that we regularly go live on our Facebook page (Love Unique Home & Gifts) with stock that will be heavily discounted in the sale due to it being faulty or damaged. If you place an order for one of these items, these are strictly non-refundable and non-returnable as you are paying for this individual item with its own faults. If you return one of these items, you will not receive a refund.
Please do not send a return to us without notifying us first, this is because we want to ensure we refund the correct customer with the correct amount of money.
Your order must be in its original packaging and in the same condition it was dispatched in if an item seems used or unfit for re-sale we reserve the right to not issue a refund.
You will receive a full refund for the item(s) you are returning, minus the originally delivery charge & returns fee.
Love Unique Home & Gifts do not cover neither the original cost, or returns cost of an unwanted order.
ALL RETURNS MUST BE RETURNED WITHIN 14 DAYS – If an item is returned outside of these terms, we do have the right to not issue a refund.
Returns – (Vendors & Workshops)
We do not accept returns on any handmade gifts unless these are faulty, because these orders are handmade to each customers we can not accept returns on them, if you are unsure if the item you have receive can not be returned please just contact us through the support page and we will assist you.
Please do not send a return to us without notifying us first.
Damaged & Faulty Items – (Love Unique Home & Gifts)
We are very sorry if your order does arrive damaged or faulty, we do try very hard to ensure all parcels are packed with attention and care and sometimes the delivery companies may have a hiccup during transit.
If your order does arrive damaged or is incorrect please let us know via our support page. We are here to help and want to ensure we resolve this for you as quickly as we can.
Please report any damage to us within 14 days from receiving the parcel so we can ensure it is resolved properly. We will not be able to assist with any issues past this time frame.
Love Unique will cover the costs of postage on faulty or damaged orders.
Damaged & Faulty Items- (Vendors & Workshops)
If your order does arrive incorrect or faulty please contact us within 7 days we will ensure that your order is corrected and replaced if damaged.
Please contact us through our support page and we will be happy to assist you as quickly as possible.